These Messaging Terms & Conditions govern text messages sent by or on behalf of Douglass Enterprises LLC d/b/a Goal Driven Counseling, Coaching & Consulting Wellness Services ("GDC," "we," "us," or "our"). By providing your mobile telephone number and consenting to receive text messages from GDC, you agree to these Messaging Terms & Conditions. Important: GDC uses standard text messaging primarily for inquiries and coordination of initial appointments. Once an individual becomes an established counseling client, GDC does not use standard SMS for ongoing counseling care or substantive clinical communication. Ongoing care-related communication is conducted through GDC's HIPAA-secure client portal or HIPAA-secure email system, as appropriate.

1. Types of Messages You May Receive

Depending on how you interact with GDC and the communication preferences you select, text messages may include:

• responses or follow-up related to an inquiry you submitted;
• coordination of an initial consultation, intake, or counseling appointment;
• confirmation or logistical information related to an initial appointment;
• organizational or company-service inquiry follow-up;
• Alignment Call scheduling or coordination;
• administrative information you specifically requested; and
• other limited communications you have expressly agreed or requested to receive. GDC does not use standard text messaging to discuss ongoing counseling care, clinical concerns, treatment information, diagnoses, symptoms, records, or other substantive client-care matters. Once an individual transitions into an established counseling relationship with GDC, ongoing care-related communication is conducted through GDC's HIPAA-secure client portal or HIPAA-secure email system, as appropriate.

2. Consent to Receive Text Messages

By opting in to text messaging, you authorize GDC and service providers acting on our behalf to send text messages to the mobile telephone number you provide. Consent to receive text messages is not a condition of purchasing services, receiving counseling, participating in a program, or otherwise working with GDC. You represent that the mobile number you provide belongs to you or that you are authorized to provide it and consent to messages sent to that number. If your telephone number changes or is reassigned, please notify GDC so our records can be updated.

3. Message Frequency

Message frequency varies depending on the nature of your inquiry, whether you are coordinating an initial appointment or Alignment Call, and the communications you request. Some periods may involve no messages, while others may involve multiple messages related to an active inquiry or initial scheduling process.

4. Message and Data Rates

GDC does not charge a separate fee for receiving text messages from us. Message and data rates may apply according to the terms of your wireless service plan. You are responsible for any charges imposed by your wireless carrier.

5. How to Opt Out

You may opt out of text messages at any time by replying STOP to a GDC text message. GDC will also honor other reasonable requests to withdraw consent or stop messages as required by applicable law. You may contact us by email, telephone, or another reasonable method and clearly state that you no longer wish to receive text messages. After an opt-out request, you may receive a final confirmation message acknowledging your request. GDC will process opt-out requests as soon as reasonably practicable and within any period required by applicable law. Opting out of text messages does not prevent GDC from communicating with you through other permitted channels, such as email, secure portal messaging, telephone, or mail. You may opt back in later by providing new consent.

6. Help

For assistance with GDC text messaging, reply HELP to a GDC text message or contact us at admin@gdcwellnessservices.com or (314) 208-0854.

7. Privacy of Mobile Information

GDC respects the privacy of information collected through our messaging programs. Mobile telephone numbers, text-message opt-in information, and messaging consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. We may disclose limited information to vendors and service providers that help us operate messaging, scheduling, communications, customer support, or other necessary business functions. These service providers may use information only as permitted to provide services to GDC and are not authorized by GDC to use your mobile information for their own independent marketing. We may also disclose information when required by law, legal process, court order, regulatory requirement, or where reasonably necessary to protect rights, safety, security, or prevent fraud or misuse. For additional information, please review GDC's Website Privacy Policy.

8. Healthcare and Clinical Communications

Text messaging with GDC is intended primarily for initial scheduling, inquiry follow-up, and limited administrative coordination. Please do not send detailed clinical information, treatment questions, diagnoses, symptoms, records, or other sensitive health information by standard text message. Once you become an established counseling client, GDC will direct care-related communication through its HIPAA-secure client portal or HIPAA-secure email system. Standard text messaging should not be used as a substitute for those secure communication methods.

9. No Emergency or Crisis Communications

Text messaging with GDC is not an emergency or crisis-response service. Do not use text messaging, website forms, email, or social media to communicate an emergency.

If you or someone else is in immediate danger, call 911 or go to the nearest emergency department. If you are experiencing a mental health or suicide-related crisis in the United States, call or text 988 for the Suicide & Crisis Lifeline. GDC cannot guarantee that a text message will be reviewed immediately.

10. Delivery and Availability

Text-message delivery depends on telecommunications networks, wireless carriers, third-party providers, mobile devices, internet connectivity, and other systems outside GDC's control. Messages may be delayed, blocked, duplicated, or undelivered. GDC does not guarantee uninterrupted or error-free delivery of text messages and is not responsible for delays or delivery failures caused by wireless carriers or other systems outside our reasonable control.

11. Supported Carriers and Devices

Availability may vary by wireless carrier, device, operating system, geographic location, and service plan. Your wireless carrier may impose additional terms and conditions.

12. Changes to Messaging Services or These Terms

GDC may modify, suspend, or discontinue a messaging program at any time. We may also update these Messaging Terms & Conditions to reflect changes in our practices, technology, services, or legal requirements. When material changes are made, the updated version will be posted on our website with a revised Last Updated date. Continued participation in a messaging program after changes become effective is subject to the updated terms and any additional consent requirements imposed by applicable law.

Contact Us

Douglass Enterprises LLC
d/b/a Goal Driven Counseling, Coaching & Consulting Wellness Services
Email: admin@gdcwellnessservices.com
Phone: (314) 208-0854
Mailing Address:
2200 N. Hwy 67
Unit Box 125
Florissant, MO 63033